Is your business devoted to fostering topnotch customer satisfaction through employing a consistently reliable and seamless communication line between you and your audience? If you run a small, mid-sized or even large corporate business, achieving your goal in a modern-day setting requires having a clearer understanding of what channels work best for today’s end-users. What used to work in the past, like telephones and emails, may not be the most suitable and efficient solution to use to deliver customer support.
Aside from Live Chat, SMS is now one of the most preferred channels of customers when it comes to reaching out to businesses and voicing their feedback. Text messaging for business helps deliver more immediate answers to their queries even when they are busy or on-the-go. While there are so many options to choose from, not all available SMS chat apps for customer service are able to be on par with increasing customer demands and changing trends for mobile marketing.
Introducing SMS Go: A text messaging app for businesses that’s focused on enhancing your brand along with your B2C and B2B relations
It is not enough to deliver topnotch service if in the end it does not help you achieve both your short and long-term goals for your support channels. The question is how to determine an SMS customer service app that will help take your business to the next level while maintaining flexibility and ensuring that you stay on par with your competitors.
SMS Go is a chat solution app that basically enables you to connect with your target audience via text messaging. As a one-stop SMS-based customer service software, it can be utilized for delivering quick customer assistance, promoting your business, and expanding the breadth of your current market.
Although it is a fairly new name in the market, SMS Go is formulated to have a contemporary edge while consistently enforcing the basics of meeting customer demands and staying relevant as a service provider. By using SMS as the main tool for keeping in touch with old and new customers and business partners, you can deliver quicker solutions and establish your brand as a commendable source of information and assistance.
SMS Go is a customer service software designed for businesses looking to boost efficiency through cost-effective customer support and marketing channels
What makes SMS Go highly adaptable to different sizes of businesses is how it effectively highlights the three main aspects defining what it means to deliver reliability and consistent end-user satisfaction: Accessibility, Enhanced Interaction, and Flexibility:
- Accessibility— SMS Go will provide businesses with a virtual number that allows them to contact their end-users and vice-versa. This makes your business reachable via smartphone, thus lessening the time it takes for your support agents to entertain customer queries. In return, it will take less than a minute for your customers to receive a reply from you and you will also be able to handle multiple feedbacks in one sitting.
- Enhanced Interaction— Texting is a very convenient and trouble-free way of communicating with people from different locations. All client messages you receive are arranged in a message thread form so backtracking the chat history is easy, and you can segregate concerns that have been successfully resolved from those that are still awaiting replies. Your agents can take turns answering your customers while showing them that you value practicality not just for business but also for the part of your consumers.
- Flexibility— The SMS Go app only needs to be downloaded from the App store and installed in your smartphone. It works well even for start-up businesses with limited resources because the virtual number provided can either be posted on your website, or on a business signage if you do not yet have an existing site for your trade. Another option would be to create a form widget add-on so customers can simply input their mobile number to initiate communication with you.
A dependable SMS customer service app should provide you opportunities to continue to work towards increasing your commitment and dependability to client satisfaction; and this is something that SMS Go can deliver to your trade. It is functional, end-user friendly, and does not require your customers to install the app on their end. Through your virtual mobile number, they can simply send a message straight to your phone.
Why SMS Go?
SMS Go is the missing piece to fortifying your support services and marketing strategies as a multi-faceted factor for driving your business to success. Businesses that prioritize the use of feasible resources to meet customer demands like text-based customer service software, show just how determined they are to break barriers and establish a closer, more symbiotic connection with their end-users. When you prove yourself to be a trustworthy, approachable service provider, it boosts assurance and support levels on the part of your end-users. Consequentially, your customers will be more encouraged to support you in your continuous growth.
To learn more about how SMS Go can help you deliver the most immediate and professional customer assistance while boosting your brand’s identity, visit SMS Go’s Official Facebook page.